Gourmand Candle Care

 

 

G'day candle lovers! Are you ready for a lavish Gourmande candle experience? Let us guide you on the path to the perfect burn.

Trim that wick:

Before you light up, make sure to trim your wick to 1-2mm and remove any carbon buildup. A long wick or excess carbon can cause a strong and high flame, resulting in an uneven burn. Keep your wick trimmed for an optimal and safe burn. All Gourmand Candle came pre-trimmed by us, but you will have to trim the wicks in future burns.

Trimming your wick is crucial for maintaining a healthy flame and even burn. If your wick is too long, it may mushroom, which is normal but will cause your candle to burn faster. Keep your wick trimmed to around 2mm above the wax surface and remove any carbon buildup around the wicks using a paper towel. 

 



If you don't trim the wicks or remove the carbon build up, the flame will be very high and can be dangerous. If you trim the wick too short, it will take much longer to reach maximum melt pool. It take 1-2 tries before you can visually familiar with the correct wick length. But in any cases, a short wick is always more preferable than a long and dangerous wick.

The First Burn Ritual and Why you should do it:

It's important to perform the first burn correctly before lighting your candle, and this apply for every candle, not just ours. Allow the wax to melt all the way to the edge of the jar, creating an even melt pool before extinguishing the flame. This typically takes 2-3 hours for a full melt pool to form. When the full melt pool is formed, that is when the candle maximum scent throw is achieved. We designed Gourmand Candle so that this process only take ~1.5 hours.

If you don't let the melt pool reach the edge, the candle will tunnel. Candle tunneling is when a candle burns down the center, leaving wax along the sides. If the tunnel is too deep, there are chances that the candle couldn't be used anymore. Please reach out to us for help if this happens.



Less is more:

We recommend burning your candle no more than 4 hours each session to ensure a longer candle life. The scent should linger for an additional 30-45 minutes after the candle is extinguished. But if you do want to keep filling your space with Gourmand scents, we recommend lighting another candle and keep them burning alternatively.  

Candle safety:

  • As with any candle, there are hazards and warnings to keep in mind. The container (jar) can become hot, so be careful when handling your candle after it's been burning for a long time. If you want to hold the candle, hold on the part where the wax hasn't melted yet, but use your own judgement.
  • Always keep your candle on a heat-resistant surface and away from drafts and flammable materials. Please be mindful when placing candles within children and pets playing area.
  • All Gourmand Candle contain metal wick tab under the bottom of the container. Under no circumstances should Gourmand Candle product's be microwaved. If you want to remove the remaining wax and reuse the jar, please use the oven or other methods easily found online.
  • Follow the maximum burn time of 4 hours per session and stop using it when only 1cm of wax remains (or around 10% of the total wax). This is applicable for most container candles, not uniquely to Gourmand Candle.
  • Never leave candles burning unattended.
  • Our candles use cotton wicks, so any hard physical impact, or strong wind, will off-center the burning wick. This could lead to an uneven melt pool, and/or damage to the glass container (cracking). If your wick become off-centered, simply recenter the wick.
  • Failure to follow candle safety can leads to catastrophic results such as fire, injuries and in extreme cases, death.
  • Remember, scent is subjective, and candle care is essential for a safe and enjoyable experience. If you have any questions or concerns, please don't hesitate to contact us.

We want you to have the best experience possible with Gourmand Candle. So please reach out if you have any questions about Candle care or Candle safety!
hello@gourmandcandle.com.au

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What type of wax is used to make your candles?

Soy wax blend

Is it normal for the flame to be a bit large?

If the flame of your candle is too big or burning too tall, it could be a sign that you forgot to trim the wick or remove any excess carbon build-up before lighting it.

Our candles are crafted to provide a bold flam, so you can achieve maximum scent throw faster. However, if you notice that the flames are flickering excessively or are too tall, it could be an indication of an untrimmed wick. We recommend extinguishing the candle, allowing the wax to set, and then trimming the wiack to an appropriate length before relighting.

How long does your candle last?

The duration of our candles varies from 40-45 hours depending on usage. For optimal candle lifespan, we suggest following our candle care guidelines.

The wax inside the jar is moving?

During shipping transit, candles may sit in a cold warehouse, causing the wax to pull in and separate from the container. This is completely normal and should not impact performance. When lighting the candle, the heat will redistribute the wax and it will adhere back to the container. This is one of the draw back of plant wax.

Return and refund policy

If the product you receive is damaged or has a defect due to manufacturing, which affects its performance or makes it unusable, we offer a refund or return. However, we do not offer refunds or returns for changes of mind or if the fragrance strength is not up to your personal standard, as fragrance strength is subjective and varies between individuals.

Please visit ourTerm of Services & Policy pagefor more info.

Shipping policy

We use Australia Post Parcel service to send all our parcels. If you select the Express option, it will be sent via Express Post service. Shipping time may vary depending on your location. You will receive a tracking number via email upon dispatch. Please note that we have no control over the speed of shipping. If you feel that your parcel is taking too long to arrive, please reach out to us and we will investigate the matter for you.

Candle Care and Safety