Resources

Soy wax blend

If the flame of your candle is too big or burning too tall, it could be a sign that you forgot to trim the wick or remove any excess carbon build-up before lighting it.

Our candles are crafted to provide a bold flam, so you can achieve maximum scent throw faster. However, if you notice that the flames are flickering excessively or are too tall, it could be an indication of an untrimmed wick. We recommend extinguishing the candle, allowing the wax to set, and then trimming the wiack to an appropriate length before relighting.

The duration of our candles varies from 40-45 hours depending on usage. For optimal candle lifespan, we suggest following our candle care guidelines.

During shipping transit, candles may sit in a cold warehouse, causing the wax to pull in and separate from the container. This is completely normal and should not impact performance. When lighting the candle, the heat will redistribute the wax and it will adhere back to the container. This is one of the draw back of plant wax.

If the product you receive is damaged or has a defect due to manufacturing, which affects its performance or makes it unusable, we offer a refund or return. However, we do not offer refunds or returns for changes of mind or if the fragrance strength is not up to your personal standard, as fragrance strength is subjective and varies between individuals.

Please visit ourTerm of Services & Policy pagefor more info.

We use Australia Post Parcel service to send all our parcels. If you select the Express option, it will be sent via Express Post service. Shipping time may vary depending on your location. You will receive a tracking number via email upon dispatch. Please note that we have no control over the speed of shipping. If you feel that your parcel is taking too long to arrive, please reach out to us and we will investigate the matter for you.

Gourmand Candle Care